Use this trigger to start a flow when a conversation is started by a contact. To start a flow when a conversation is started by a contact:

1. Go to the guide “Triggers” and click on the box “Create a Trigger”.

2. Click on the button “Start a flow when a conversation is started by a contact”.

3. In “Channel”, you choose the associated channel.
4. In “Flow”, you can choose which flow will be started.
5. Click on “Create Trigger”.