The keyword is the first word in a message and can be used to start the flow. For example, you can define a trigger using the keyword “get in” to start flow to register contacts in your service.

To create a new keyword trigger:

1. Go to the guide “Triggers”, click on the box “Create Trigger”;

2. Click on the button “Create a keyword that launches a flow”;

3. In “keyword” you can define a word to works as a keyword;
4. In “trigger when”, you will choose between two options:

• The message starts with the keyword: If the phrase typed for the user starts with a keyword, the chosen flow will trigger;
• The message contains only the keyword: The chosen flow will trigger if the user type just the keyword;

5. In “Flow”, is defined the flow that will start when you use the keyword;
6. In only groups”, is possible to apply the rules from this trigger to specific contact groups, just leave the blank space if you want to apply this rule to all user;
7. Click on the box “Create Trigger”.