Triggers allow the user to start flows based on user actions or schedules. There are different types of triggers and some of them just will be available when a compatible channel is added to your organization. The most common is a keyword. Can works when a word is configured for the first messages word or the only one, it is used to start a flow or add a contact to a group.

• In “keyword” you can define a word to works as a keyword;
• In “trigger when”, you will choose between two options:
• The message starts with the keyword: If the phrase typed for the user starts with a keyword, the chosen flow will trigger;
• The message contains only the keyword: The chosen flow will trigger if the user type just the keyword;
• In “Flow”, is defined the flow that will start when you use the keyword;
• In “Only groups”, is possible to apply the rules from this trigger to specific contact groups, just leave the blank space if you want to apply this rule to all user.

Now, you can use it, for example, start a welcoming flow, so when a user sends “hi”, he will be registered into the organization and become a contact, as the picture: